Terms of Service

Last Updated: 18 August 2026

1. Acceptance of Terms

Welcome to Odisha Snake Helpline. These Terms of Service ("Terms") govern your access to and use of the Odisha Snake Helpline website, services, forms, features and related platforms.

By accessing, browsing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or its services.

2. About Odisha Snake Helpline

Odisha Snake Helpline is a platform focused on snake rescue awareness, snake conservation, wildlife education and responsible human–snake coexistence.

The website may provide information, educational resources, community participation features, rescuer registration, rescue-related communication, products, donations and other related services.

3. Emergency and Snakebite Disclaimer

4. Snake Rescue Services

Information and contact facilities provided through the website may assist users in connecting with snake rescuers or conservation volunteers.

Rescue availability may depend on the location, time, weather, rescuer availability, safety conditions and other circumstances.

Submission of a rescue request does not guarantee that a rescuer will be available or that a rescue operation will take place.

Users should never attempt to capture, handle, chase, kill or otherwise approach a snake themselves.

5. Rescuer Registration

Individuals may apply to join the Odisha Snake Helpline rescuer network by submitting the requested information through the registration form.

Submission of an application does not automatically make an individual an approved rescuer.

Applications may be reviewed and verified before information is published or the applicant is listed as an active rescuer.

Applicants must provide accurate and truthful information and must not impersonate another person or organization.

6. Rescuer Status

Rescuer information displayed on the website may include an active or inactive status.

Odisha Snake Helpline may change, suspend or remove a rescuer's public listing where appropriate, including where information is inaccurate, verification is unsuccessful, the rescuer requests removal, or the organization determines that continued listing is not appropriate.

7. User Information

Users are responsible for ensuring that information submitted through forms, registration applications, reviews, inquiries or other website features is accurate and up to date.

You must not knowingly submit false, misleading, fraudulent or unauthorized information.

The collection and handling of personal information is governed by our Privacy Policy .

8. Identity and Document Verification

Certain services or registration processes may require identity or document information for verification.

You confirm that documents and information submitted by you belong to you or that you are authorized to submit them.

Submission of false, forged or unauthorized documents may result in rejection of an application and may be reported to the appropriate authorities where required by law.

9. User-Submitted Content

Users may be able to submit photographs, reviews, comments, descriptions, rescue information and other content.

By submitting content, you confirm that:

• You have the right to submit the content.
• The content does not knowingly violate another person's rights.
• The content is not fraudulent or intentionally misleading.
• The content does not contain unlawful or harmful material.

We reserve the right to review, moderate, edit, reject or remove user-submitted content where appropriate.

10. Reviews and Public Comments

Reviews and comments should be respectful, relevant and truthful.

Users must not use reviews or comments to publish:

• Abusive or threatening content
• Hateful content
• Defamatory statements presented as facts
• Spam or advertisements
• Personal or confidential information of others
• Fraudulent reviews
• Content intended to mislead users

11. Products

Odisha Snake Helpline may display or offer products related to snake awareness, conservation, education, merchandise or other organizational activities.

Product descriptions, availability and other information may change without prior notice.

Where a product purchase or inquiry is supported, additional terms relating to pricing, payment, delivery, cancellation and refunds may apply.

12. Donations

Where donations are accepted through the website, donors should ensure that the information submitted during the donation process is accurate.

Payments may be processed through third-party payment service providers. Additional terms of those providers may apply.

Donation refunds, cancellations or transaction disputes will be handled according to the applicable donation and payment policies.

13. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, photographs, videos, designs, icons, software and other materials may belong to Odisha Snake Helpline or its respective content providers.

You may access and use the website for personal, informational and lawful purposes.

You must not reproduce, modify, distribute, sell, publicly display or commercially exploit website content without appropriate authorization.

14. Wildlife Content and Educational Material

Wildlife and snake-related information published on the website is intended to promote awareness, education, conservation and safe coexistence.

Species identification from photographs or descriptions may not always be accurate. Users should not rely solely on online information when making decisions involving personal safety, snakebite treatment or wildlife handling.

15. Prohibited Activities

You agree not to use the website to:

• Break or violate applicable laws.
• Submit fraudulent information.
• Impersonate another person or organization.
• Attempt unauthorized access to the website.
• Introduce malicious software or harmful code.
• Abuse contact, review or registration systems.
• Harass, threaten or harm other users.
• Collect personal information without authorization.
• Misuse the website for illegal wildlife activities.
• Interfere with website operation or security.

16. Third-Party Links and Services

The website may contain links to third-party websites, applications, social media platforms, payment services or other external resources.

We do not control and are not responsible for the content, availability, security or policies of third-party services.

17. Website Availability

We aim to keep the website available and functional, but we do not guarantee uninterrupted or error-free operation.

Website features may occasionally be unavailable due to maintenance, technical problems, security issues, network failures or circumstances beyond our reasonable control.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that all information will always be complete, accurate, current or suitable for every individual situation.

19. Limitation of Liability

To the extent permitted by applicable law, Odisha Snake Helpline shall not be responsible for losses, damages, injuries or consequences arising from:

• Reliance on general website information.
• Delays or inability to obtain rescue assistance.
• Delays in obtaining medical treatment.
• User attempts to handle or capture wildlife.
• Third-party websites or services.
• Technical interruptions or website unavailability.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

20. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, fraudulent submissions or infringement of another person's rights.

21. Suspension or Termination

We may restrict, suspend or terminate access to certain website features where we reasonably believe that a user has violated these Terms, misused the website, submitted fraudulent information or created a security or safety risk.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, services, operational practices or applicable legal requirements.

Updated Terms will be published on this page together with a revised "Last Updated" date.

23. Governing Law

These Terms shall be interpreted and governed in accordance with the applicable laws of India, subject to the jurisdiction of the appropriate courts and authorities.

24. Contact Us

If you have questions regarding these Terms of Service, please contact Odisha Snake Helpline.